Return & Refund Policy
Return & Refund Policy
At Zenova, we strive to provide all our customers with excellent service and a pleasant shopping experience. Our Return and Refund Policy has been carefully designed to ensure maximum customer satisfaction under specific conditions. Please read the following guidelines carefully.
Return shipping costs
Customers are responsible for the return shipping costs to our designated return facility. Zenova does not reimburse return shipping costs and is not responsible for any expenses incurred during the return process.
Return shipping costs may vary depending on the shipping carrier, package size, weight, and destination.
Return notification period
Returns must be requested within 30 days of receiving the item. After this period has expired, returns will no longer be accepted.
Please ensure you contact us within this timeframe to remain eligible for a return.
100% guarantee on defective items
We offer a full guarantee on defective or damaged items.
If a product arrives defective, damaged, or not functioning as intended, you may request:
-
a full refund, or
-
a replacement product
at no additional cost to you.
Return process
To initiate a return, you must contact our customer service team at:
Please include:
-
your order number
-
your full name
-
the reason for the return
Once your return request is approved, you will receive detailed return instructions.
Returns sent without prior approval may not be accepted.
Return form requirement
Returns must include the required return information provided by our customer support team.
Failure to follow the provided return instructions may result in delays or refusal of your return.
Refund processing
Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.
Contact information
We are committed to ensuring customer satisfaction.
If you have any questions regarding this Return & Refund Policy, please contact us at: