Shipping Policy

Zenova is committed to providing all customers with fast and reliable shipping. This Shipping Policy outlines our delivery timeframes, shipping process, and procedures to ensure a smooth and transparent shopping experience.

Processing time

Once your order has been successfully placed, you will receive a confirmation email.

All orders are processed and prepared for shipment within 24 to 48 hours (Monday through Friday, excluding holidays).

After your order has been shipped, you will receive a separate email containing your tracking information.

Delivery time

After shipment, estimated delivery time is 5 to 14 business days.

Delivery times may vary depending on several factors, including but not limited to:

destination country
carrier delays
customs procedures
weather conditions
peak seasons and holidays

These delivery times are estimates and not guaranteed.

Free shipping

Zenova proudly offers free shipping on all orders, regardless of the order value or destination.

This reflects our commitment to providing a simple and enjoyable shopping experience for our customers.

Shipping process

Orders are carefully processed and shipped through our logistics partners to ensure safe and timely delivery.

We work with reliable international carriers to deliver your order securely.

Order tracking

All orders include tracking.

Once your order has been shipped, you will receive a tracking number via email.

You can use this tracking number to monitor the progress of your shipment through the carrier’s tracking system.

Delays and exceptions

While we strive to meet the estimated delivery times, delays may occasionally occur due to circumstances beyond our control, including but not limited to:

customs clearance delays
carrier delays
weather disruptions
high shipping volume periods

Zenova is not responsible for shipping delays caused by external factors beyond our control.

Incorrect address

Customers are responsible for providing accurate shipping information.

Zenova is not responsible for orders shipped to incorrectly provided addresses.

Contact information

If you have any questions regarding your order or this Shipping Policy, please contact us at:

Email: info@myzenovaa.com